Harrah’s looks to settle sports book complaint for $100,000

[The Judge]

Las Vegas Sun
By Richard N. Velotta
Friday, Jan. 8, 2010 | 2:33 p.m.

Representatives of Harrah’s Entertainment Inc. have signed an agreement with the state Gaming Control Board settling a complaint involving the rescission of three sports wagers in violation of state gaming regulations.

According to a stipulation for settlement signed by Harrah’s President Tom Jenkin, the company will pay the board $100,000, which includes a $75,000 fine and $25,000 to reimburse investigation costs.

Approval of the settlement is expected to be considered by the Nevada Gaming Commission later this month.

According to the complaint posted today by the Attorney General’s office on behalf of the Control Board, sports book personnel at the company’s Harrah's property on the Strip took back three $550 wagers written for an unidentified patron.

The complaint said that on April 12, 2008, the patron attempted to place three bets on professional basketball overnight lines. The patron presented a Harrah’s player’s club card and a winning sports book ticket from an unrelated sporting event plus $600 to a sports book writer to place the three bets.

The sports book writer generated three $550 sports wager tickets and gave them to the patron for him to review. But almost immediately, a sports book supervisor retrieved all three tickets and left the betting window to check the patron’s player rating history.

After reviewing the patron’s rating records, the supervisor informed the patron that the sports book would not accept the three wagers that had just been placed.

The Control Board said the action violated Nevada gaming regulations that say a wager cannot be unilaterally rescinded without written approval from the board’s chairman.

The complaint also said that in the investigation of the matter, it was determined that the sports book supervisor erroneously believed that it was Harrah’s policy to only allow patrons with certain high player rating levels to place wagers on overnight lines. Limiting access of the public to certain gaming activities except in specific areas outlined in legislation is a violation of gaming regulations.

In addition to agreeing to pay the fine, Harrah’s provided additional training to sports book supervisors and staff affirming the policy on acceptance of bets, subject to minimum and maximum betting limits. In addition, Harrah’s has overnight line scratch sheets available to patrons in its sports books and, when possible, posting that information on electronic screens in the book area.

[The Judge]

The player was former Las Vegas Sun writer Jeff Haney. Here is his original report on the incident.

Jeff Haney just can’t seem to get a fair shake at Harrah’s sports book

Las Vegas Sun
By Jeff Haney
Monday, April 14, 2008 | 2 a.m.
For some reason, I had always been a defender of the Las Vegas sports betting scene.

Sure, there was room for improvement in some areas. But I figured everyone except the highest rollers had a decent number of betting options in town with just a modicum of hassles.

In a recent interview with talk-show host John Kelly on Fox Sports Radio 920-AM, I described my outlook as “generally bullish, with some reservations.”

I’ve since become a bear.

The pivotal moment came in a disgraceful incident Saturday night at Harrah’s sports book, when I tried to place wagers on three Sunday NBA games.

What transpired is really beyond words.

But I’ll try.

Lame.

Pathetic.

An abomination.

And, as I sputtered to the supervisor on duty Saturday night as my inner thesaurus was running on empty, “really bad.”

After I made the bets, the clerk printed out the three tickets. I examined them to make sure they were correct. They were. I handed over my money. He took it. He put it in the drawer.

Before the clerk handed them to me, a supervisor grabbed the tickets and walked off with them. Not a word to me. I stood there for at least two or three minutes. This is a long time when you’re just standing there with no money and no tickets to show for it. Still no explanation.
Finally, the supervisor returned and announced he was voiding all three tickets because he “didn’t like the lines” I had bet into.

This was flat-out unethical behavior by Harrah’s.

The casino was in effect dealing a “double line,” or a “one-way line.” In other words, casino officials were giving themselves the option of refusing bets on one side of the game while accepting bets on the other side.

This is not illegal, because state gaming regulations afford casinos the right to void any wager at any time for any reason whatsoever or no reason at all.

Upon further questioning, the supervisor, Travis Strege, said he was voiding the wagers because “it’s near the end of the NBA season.”

Huh?

I left Harrah’s without any betting tickets, once again thwarted in my quixotic quest to actually wager money in a Las Vegas sports book. (Boy, I’ve got a lot of nerve! Who do I think I am, trying to pull something like that?)

Strege did not directly address my contention that this was unethical behavior. (How could he possibly challenge it?)

He did agree that it was not illegal. He even explained, ever so helpfully, that the transaction does not become official until the customer is actually holding the tickets in his hand.

Gee, thanks.

So this is the kind of treatment you can expect if you bet at Harrah’s sports book and you know anything about sports or gambling.

If you’re a clueless sucker, don’t worry. Your action remains welcome at Harrah’s.

The next part of the exchange could have been taken verbatim from an episode of “The Twilight Zone:”

Strege said wagering on NBA games the night before they take place is “limited.”

OK, how limited?

Well, one-half of the usual game-day limits.

OK, what are the usual game-day limits on NBA over/unders?

Well, they are $2,000 per game.

OK, great. Since each of my wagers was below $1,000, there’s no problem, right?

Wrong. In short, I’ll get nothing and like it.

But ... but ... but ...

If you were in the vicinity of the center of the Strip Saturday night, the sharp report you might have heard was the sound of my head exploding.

It was all my fault, of course, and a mistake I’ve made many times in the past: I was acting like a logical, sentient human being in a conversation with a rank-and-file casino employee. I’ll just never learn.

Although his decision to void the wagers was wrongheaded, Strege maintained a professional demeanor even as the discussion became more pointed (it never reached the “heated” stage). It’s also to his credit he agreed to speak on the record.

This led me to believe he was likely heeding a call — directly or indirectly — from on high, from empty suits in plush offices who couldn’t “book their way out of a paper bag,” in the immortal phrase of an old friend of mine.

Just last week, a news release went out stating the company that owns Harrah’s, Caesars Palace and a bunch of other casinos will henceforth be known as “Caesars Entertainment Corp.”

Once upon a time, you see, Caesars was the most formidable name in organized gambling.

Yet as long as Harrah’s, and by extension, Caesars, run their sports book in an unethical manner, I will consider them embarrassments to Las Vegas and to the institution of legal, regulated gambling.

And for fearing the sports-betting action of a low-rolling sportswriter, I consider them embarrassments to the once-great Caesars brand.
The only problem, I suppose, is a prerequisite to being embarrassed is that you actually have to care.